Question 1

How long would it take from a design idea to onsite installation?

Accepted Answer

Usually it will take 10 weeks.

Question 2

How long is the warranty?

Accepted Answer

We offer a 5-years warranty of our products.

Question 3

Do you have a showroom?

Accepted Answer

Yes! We have two showrooms. Our showroom address are:

4916 3rd Ave, Brooklyn, NY 11220

358B North Broadway, Hicksville, NY 11801

Question 4

What type of board do you use?

Accepted Answer

Most of our cabinets are using particle board and MDF. Some are using hardwood.

Question 5

Can I customize kitchen cabinets?

Accepted Answer

Yes. We offer kitchen cabinets customization, including cabinets, islands, and countertops.

Question 6

Can I use the cabinets outdoors?

Accepted Answer

We do not sell outdoor cabinets. Using our cabinets outdoors will void the warranty.

Question 7

Do you offer special pricing for builders/contractors?

Accepted Answer

Yes we do! Avenue Studio Trade Program offers several benefits, including pro pricing, to help contractors win more bids and grow their business.

Question 8

Can someone from Avenue Studio come to my home to take measurements?

Accepted Answer

Yes! We offer onsite measurement.

Question 9

Will you provide the design and shop drawings?

Accepted Answer

Yes.

Question 10

What if I dislike the finished products?

Accepted Answer

Unfortunately we do not offer returns or exchanges on individual cabinets.

Question 11

Do the doors and drawers come with soft close?

Accepted Answer

Soft close is available if requested.

Question 12

Can I see samples?

Accepted Answer

Yes. Welcome to our showroom and check them out. We have door, board, lighting fixture, furniture and hardware samples displayed in the showroom.

Question 13

What's the shipping time for products, and is shipping cost inclusive?

Accepted Answer

For most of our products, you can expect a shipping time of 3-4 weeks. We strive for efficient delivery and are continuously working to get your items to you as quickly as possible. Good news – all listed product prices are shipping cost inclusive, so the price you see is the final price you pay, with no surprise shipping fees at checkout!

FAQ